Frequently Asked Questions
Everything you need to know about our automated ECU solutions, file calibration, and technical specifications.
General Questions
What is HexRemover?
HexRemover is a professional-grade automated ECU file processing platform. It allows automotive engineers and tuners to upload original binary files and automatically remove specific functions like DPF, EGR, AdBlue, or apply Stage 1 performance calibrations in seconds.
How safe is the automated tuning?
Safety is our primary engineering pillar. Every automated solution is based on thousands of manually verified master files. Our algorithm performs a 12-point integrity check on every uploaded file before processing to ensure compatibility with the specific ECU hardware and software version.
Technical Support
Which ECUs are currently supported?
We support a vast range of Bosch (EDC16, EDC17, MD1, MG1), Siemens/Continental (SID series), Marelli, and Denso ECUs. Check out our Solutions Page for the complete list.
Does the system perform Checksum validation?
Yes, our engine automatically corrects checksums for most supported protocols. However, we always recommend verifying checksums in your slave/master writing tool as a secondary safety measure before writing to the vehicle.
Pricing & Credits
Credit System
Our Pay-as-you-go system uses credits. 1 Credit = 1 Solution (e.g., DPF Delete). Complex Stage 1 tunes may require 2 credits.
Buy Credits chevron_rightSubscription Plans
For high-volume workshops, we offer Enterprise tiers with unlimited processing and 24/7 dedicated engineering support.
View Plans chevron_rightTroubleshooting
Why was my file rejected?
File rejection typically occurs due to: 1) Corrupt file upload, 2) Unsupported software version, or 3) File already modified by another tuner. Ensure you are uploading a clean 'Original' read for best results.
Still have questions?
Our engineering team is available 24/7 to assist with complex files.